Refund Policy

We aim to resolve genuine delivery and quality problems promptly. Refund requests should be made by replying to the purchase receipt or emailing japanlegacyparts@outlook.com with the order identifier.

1. Eligible refunds

• Duplicate or clearly unauthorised charges.
• The product was not delivered and access cannot be restored within a reasonable time.
• The delivered product is materially defective or materially different from the product-page description, and the problem cannot be corrected.
• A scoped order is cancelled before work begins.

2. Normally not refundable

• Change of mind after a digital product has been accessed or downloaded.
• Failure to read the product description, compatibility notes, or stated limitations.
• Requests outside the original scope or dissatisfaction based only on subjective preference where the stated deliverable was supplied.
• Problems caused by buyer-provided information, unlawful inputs, or unsupported software or devices.

3. Scoped or custom work

Before work starts, an eligible cancellation receives a full refund. After work starts, any refund may be reduced to reflect completed work. After delivery, a refund is limited to a material defect or material non-conformity that cannot be corrected.

4. Request period

Contact us within 7 days after purchase or delivery, whichever is later. This does not limit mandatory consumer rights or the selling platform’s authority to issue refunds or handle fraudulent and duplicate charges.

5. Processing

Approved refunds are issued through the original selling platform, not by a separate transfer. Processing time depends on the platform and payment method. Access may be revoked after a full refund.